Learning Solutions
for Hospitality Companies

The Hospitality industry has undergone tremendous change in recent years as new technologies continue to converge with the Experience Economy. The combination of mobile-first, social media, and online reviews and apps have pushed this industry forward at an accelerated pace and made it increasingly competitive. Hospitality professionals now need continuous learning more than ever to deliver the best service possible to their guests and keep the company in good standing in the eyes (and reviews) of customers.

Masamo provides a centralized learning platform to deliver onboarding and ongoing training to employees across every facet of the company, from desk clerks to kitchen staff to housekeeping. Because courses and learning paths can be assigned by role, manual tasks are dramatically reduced, and all activity is automatically tracked for streamlined management and enforcement. It’s the simple, flexible solution for workers who may not have high technical skills and may not have a traditional work area at which to sit and learn.

Key Features and Benefits for Hospitality
Anywhere, anytime, any device
Many Hospitality workers do not have an assigned desk and are perpetually moving about the property. Masamo enables all employees to access training where they are without interrupting the flow or pace of work.
Easy for non-technical learners
Even employees with limited business software experience can easily navigate the Masamo system and swiftly complete courses. By leveraging shorter, graphically driven, multilingual training, you can engage people in the content rather than frustrating them with the learning system itself.

Video learning for customer service

Masamo supports video content, which is great for teaching customer service skills. Often, it can show performance and CX standards more effectively than written words in the company handbook.
Tracking and reporting
Dealing with infamously high employee turnover is enough of a headache for Hospitality leaders. With Masamo, you can quickly track and measure the results of your onboarding and other training, and stay on top of learning progress.
Gamification and leaderboards
Engage and motivate users with achievements, points, and badges, all based on their activity in the system. It’s a fun way to build healthy competition among users and teams.
Rapid implementation and integration
Masamo deploys in minutes, even if you plan to integrate it with other systems such as CRM or HR using any of the 50+ connectors or the API.
Hospitality-focused courses
Choose from a rich supply of content in the Masamo Courses catalog to improve the skills of Hospitality workers. Offer short, video-based, SME-tested courses in areas such as Customer Service, Communication and Social Skills, and Food Hygiene.

Start Your Free Trial Today

Learning
Solution for
Hospitality
Companies

The Hospitality industry has undergone tremendous change in recent years as new technologies continue to converge with the Experience Economy. The combination of mobile-first, social media, and online reviews and apps have pushed this industry forward at an accelerated pace and made it increasingly competitive. Hospitality professionals now need continuous learning more than ever to deliver the best service possible to their guests and keep the company in good standing in the eyes (and reviews) of customers.

Masamo provides a centralized learning platform to deliver onboarding and ongoing training to employees across every facet of the company, from desk clerks to kitchen staff to housekeeping. Because courses and learning paths can be assigned by role, manual tasks are dramatically reduced, and all activity is automatically tracked for streamlined management and enforcement. It’s the simple, flexible solution for workers who may not have high technical skills and may not have a traditional work area at which to sit and learn.

Key Features and Benefits for Hospitality
Anywhere, anytime, any device
Many Hospitality workers do not have an assigned desk and are perpetually moving about the property. Masamo enables all employees to access training where they are without interrupting the flow or pace of work.
Gamification and leaderboards
Engage and motivate users with achievements, points, and badges, all based on their activity in the system. It’s a fun way to build healthy competition among users and teams.
Easy for non-technical learners
Even employees with limited business software experience can easily navigate the Masamo system and swiftly complete courses. By leveraging shorter, graphically driven, multilingual training, you can engage people in the content rather than frustrating them with the learning system itself.
Rapid implementation and integration
Masamo deploys in minutes, even if you plan to integrate it with other systems such as CRM or HR using any of the 50+ connectors or the API.
Video learning for customer service
Masamo supports video content, which is great for teaching customer service skills. Often, it can show performance and CX standards more effectively than written words in the company handbook.
Hospitality-focused courses
Choose from a rich supply of content in the Masamo Courses catalog to improve the skills of Hospitality workers. Offer short, video-based, SME-tested courses in areas such as Customer Service, Communication and Social Skills, and Food Hygiene.
Tracking and reporting
Dealing with infamously high employee turnover is enough of a headache for Hospitality leaders. With Masamo, you can quickly track and measure the results of your onboarding and other training, and stay on top of learning progress.

Start Your Free Trial Today